Australia Knitting - Australia's favourite online knitting site for knitting wool, yarns, patterns and accessories

Delivery charges are based on the final weight of the parcel and are added at the later stage of the ordering process.

Select the items you require, click on 'Purchase Now' enter 'Your Details' (including country) then the next screen automatically calculates the postage.

This process is required to provide the correct calculation, based on the total weight and the country to be sent to.

A relaiable and cost effective service is provided by Australia Post - all deliveries are sent via airmail. A small handling charge to cover packaging is included.

2 How long will my order take to arrive?

For local orders (within Australia), orders normally take 3 working days for delivery.

For overseas orders, please allow up to 10 days from when you place your order for delivery. Most delivery times are under 10 days.

3 What payment methods do you accept?

We accept Visa and Mastercard.

4 Are my personal and credit card details safe?

Yes! The Wool Baa online system incorporates industry standard SSL 128 bit data encryption. The secure server that processes the payment is protected by the latest firewall technology. This ensures your private information is kept private throughout the process. Your credit card information is NOT stored on our server.

5 Do you supply color cards?

We do not supply color cards since our range changes on a regular basis.

We have made every endeavour to ensure the scans accurately reflect the colors available.

6 Can I order yarn from the same dye lot?

Yes! Enter the dye lot you require in the 'Comments' box when entering the order. Every effort will be made to match your dye lot.

7 Are the prices in Australian dollars?

Yes! All prices are in Australian dollars and include the Goods and Services Tax (GST). To convert to another currency, please use the Currency Converter on the Cart page.

8 What are the Wool Baa contact details?

Phone:
(03) 9690 6633 or +61-3-9690 6633 [International]

Fax:
(03) 9690 6133 or +61-3-9690 6133 [International]

Postal Address:
124 Bridport Street, Albert Park, Victoria, Australia 3206.

Email:
sales@woolbaa.com

9 Returns policy

Your satisfaction is important to us. If you are not happy with your purchase, please contact us within 3 days of its arrival.

If the yarn is damaged or incorrect, we would like to replace it. Yarn must be returned in new, saleable condition.

We do not accept returns on patterns, needles or books.

Please contact us beforehand. We do not accept returns without first discussing your concerns with us.

10 What is my CVV number?

The Card Verification Value (CVV*) is an extra code printed on your debit or credit card.

CVV for Visa and MasterCard is the final three digits of the number printed on the signature strip on the back of your card.

As the CVV is not embossed (like the card number) the CVV is not printed on any receipts, hence it is not likely to be known by anyone other than the card owner.

CVV is an anti-fraud measure introduced by credit card companies worldwide. You are required to enter the CVV each time a payment is made and you are not present to sign a receipt, as for on-line transactions. We ask you to fill out the CVV to verify that you actually hold the card you are using for this transaction, and to avoid anyone other than you from shopping with your card number. All information you submit is transferred over secure SSL connections.

* The name of this code differs per card company. You may also know it as the Card Verification Code (CVC), the Card Security Code or the Personal Security Code. All names cover the same type of information.

11 Copyright / Trade Marks

All web site design, text and graphics, the selection and arrangement thereof, and all other material on this web site are copyright Wool Baa or their content and technology providers. ALL RIGHTS RESERVED.

The terms "Wool Baa" and "woolbaa" are registered trade marks.